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29 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Singapore Full Production Deployment

SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations)

Ranking and decision systems Matching and recommendation

Singapore's MySkillsFuture portal is a national digital platform operated by SkillsFuture Singapore...

Confirmed Classical ML 2019
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Full Production Deployment

“The Work” – AI Job Recommendation Service using the National Job Information Platform (OECD OPSI)

Ranking and decision systems Matching and recommendation

"The Work" is an AI-enabled job recommendation service developed by the Korea Employment...

Confirmed Classical ML 2018
India Operational Deployment (Limited Rollout)

Skill India Assistant (SIA) AI Chatbot

LLMs for content creation, transformation and modality conversion Matching and recommendation

The Skill India Assistant (SIA) is an AI-enabled multilingual chatbot developed to support users of...

Confirmed Foundation model 2025
India Full Production Deployment

PM-KISAN Kisan e-Mitra AI Chatbot

LLMs for content creation, transformation and modality conversion User communication and interaction

Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...

Confirmed Hybrid 2023
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Argentina Full Production Deployment

SRT 'Julieta' Chatbot for Occupational Risk Inquiries

Perception and extraction from unstructured inputs User communication and interaction

Argentina's Superintendencia de Riesgos del Trabajo (SRT), the national public body responsible for...

Confirmed Foundation model 2018
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
Korea, Rep. Full Production Deployment

NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners

Perception and extraction from unstructured inputs User communication and interaction

The National Pension Service (NPS) of the Republic of Korea has deployed AI-equipped KIOSKs in its...

Confirmed Classical ML 2024
United Kingdom Pilot / Controlled Trial Phase

UKMOD-Essex — ML-Enhanced Regional Tax-Benefit Microsimulation

Synthetic dataset generation Policy analysis, learning and M&E

UKMOD-Essex is a machine learning-enhanced extension of UKMOD — the United Kingdom's only fully...

Confirmed Classical ML 2025
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Belgium Full Production Deployment

ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)

Perception and extraction from unstructured inputs User communication and interaction

Belgium's National Employment Office, known as ONEM in French and RVA in Dutch, operates the Ori...

Confirmed Hybrid 2025
United States Pilot / Controlled Trial Phase

USCIS AI Interview Simulator for RAIO Officer Training

LLMs for content creation, transformation and modality conversion Operational and process automation

The AI Interview Simulator is an artificial intelligence-powered training tool developed by the...

Confirmed Foundation model 2024
Norway Full Production Deployment

NAV "Frida" AI Chatbot for Social Benefits

Perception and extraction from unstructured inputs User communication and interaction

"Frida" is a conversational AI chatbot deployed by the Norwegian Labour and Welfare Administration...

Confirmed Classical ML 2018
Malawi Pilot / Controlled Trial Phase

MIRA – Machine Learning Food Security Forecasting for Anticipatory Action (Southern Malawi)

Prediction (including forecasting) Trend and shock forecasting

The Measurement Indicators for Resilience Analysis (MIRA) system is a machine-learning-enabled food...

Confirmed Classical ML 2016
Malawi Design & Development Phase

Geospatial Poverty Mapping for Village-Level Area Targeting in Social Assistance Programmes (Malawi)

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

This case concerns a body of applied research led by World Bank Poverty and Equity Global Practice...

Likely Classical ML 2022