AI Hub

Tracking responsible AI use in social protection systems worldwide

The AI Hub AI Tracker is a global mapping of how artificial intelligence is being used across social protection systems. Developed by the Digital Convergence Initiative (DCI) in 2026, commissioned by GIZ and developed with partners including the World Bank, UNICEF, and ILO, it documents 99 verified cases across 48 countries — covering AI capabilities, deployment status, risk dimensions, and governance safeguards. All cases are source-backed and classified using an approved taxonomy. Found an issue or want to contribute? Submit a case or get in touch.

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Browse by AI Capability

Classification, prediction, NLP, and more

8 capabilities

Browse by Use Case

Vulnerability assessment, fraud detection, and more

10 use case types

Browse by Country

Explore cases across 48 countries

48 countries

Global AI Use Cases Map

Explore where documented social protection AI deployments are concentrated. Darker countries have more cases.

99 matching cases 48 countries
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United States 8India 7Korea, Rep. 6United Kingdom 6Singapore 5Germany 4Togo 4Bangladesh 3
Advanced map filters (deployment status, implementation type, income level, and more)

Browse by AI Capability

See the Glossary for full definitions of each capability.

Classification 66Perception and extraction from unstructured inputs 53Prediction (including forecasting) 34Anomaly and change detection 30Ranking and decision systems 25LLMs for content creation, transformation and modality conversion 20Synthetic dataset generation 2Clustering (similarity and grouping) 10

Browse by Use Case

See the Glossary for full definitions of each use case category.

Trend and shock forecasting 7Policy analysis, learning and M&E 6Vulnerability, needs and risk assessment, including predictive analytics 32User communication and interaction 30Compliance and integrity 29Operational and process automation 23Decision support for eligibility and benefits 14Identification, verification and record linkage 13Matching and recommendation 12Data quality and anomaly detection 12

Recently Updated

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service Uganda
Perception and extraction from unstructured inputs Full Production Deployment
AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM) Uganda
Prediction (including forecasting) Operational Deployment (Limited Rollout)
SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations) Singapore
Ranking and decision systems Full Production Deployment
Career Kaki AI-Enabled Career Coaching Assistant (Singapore) Singapore
Perception and extraction from unstructured inputs Operational Deployment (Limited Rollout)
MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore) Singapore
Ranking and decision systems Scaled & Institutionalised
General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service Saudi Arabia
Perception and extraction from unstructured inputs Full Production Deployment
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