Browse Cases

1 filter active
1 active filter:

37 cases found

India Scaled & Institutionalised

CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics

Classification Operational and process automation

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...

Confirmed Classical ML 2021
Uganda Operational Deployment (Limited Rollout)

AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM)

Prediction (including forecasting) Trend and shock forecasting

Uganda's Displacement Crisis Response Mechanism (DCRM) is the world's first displacement risk...

Confirmed Classical ML 2018
Singapore Full Production Deployment

SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations)

Ranking and decision systems Matching and recommendation

Singapore's MySkillsFuture portal is a national digital platform operated by SkillsFuture Singapore...

Confirmed Classical ML 2019
Korea, Rep. Full Production Deployment

COMWEL Intelligent Rehabilitation Recommendation System (IRRS)

Ranking and decision systems Vulnerability, needs and risk assessment, including predictive analytics

The Intelligent Rehabilitation Recommendation System (IRRS) is an AI-based decision support tool...

Confirmed Classical ML 2020
Korea, Rep. Full Production Deployment

“The Work” – AI Job Recommendation Service using the National Job Information Platform (OECD OPSI)

Ranking and decision systems Matching and recommendation

"The Work" is an AI-enabled job recommendation service developed by the Korea Employment...

Confirmed Classical ML 2018
Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Spain Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Classification Vulnerability, needs and risk assessment, including predictive analytics

Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...

Confirmed Deep learning 2023
Brazil Full Production Deployment

INSS Meu INSS AI-Enabled Benefits Adjudication System

Perception and extraction from unstructured inputs Decision support for eligibility and benefits

Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...

Confirmed Deep learning 2018
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
United States Pilot / Controlled Trial Phase

Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype

Classification Decision support for eligibility and benefits

Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...

Confirmed Classical ML 2024
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
United Kingdom Pilot / Controlled Trial Phase

UKMOD-Essex — ML-Enhanced Regional Tax-Benefit Microsimulation

Synthetic dataset generation Policy analysis, learning and M&E

UKMOD-Essex is a machine learning-enhanced extension of UKMOD — the United Kingdom's only fully...

Confirmed Classical ML 2025
France Full Production Deployment

CNAM AI Healthcare Fraud Detection

Anomaly and change detection Compliance and integrity

The Caisse nationale de l'assurance maladie (CNAM), France's national health insurance fund, has...

Confirmed Classical ML 2020
Ethiopia Operational Deployment (Limited Rollout)

Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)

Classification Identification, verification and record linkage

This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...

Confirmed Deep learning 2017
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Congo, Dem. Rep. Operational Deployment (Limited Rollout)

WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)

Classification Identification, verification and record linkage

WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...

Confirmed Deep learning 2016
Armenia Pilot / Controlled Trial Phase

Artificial Intelligence in Social Security / AI for Predictive Social Protection

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Armenia is the an early adopter of artificial intelligence technologies in the field of social...

Confirmed Classical ML 2022
United States Scaled & Institutionalised

Allegheny Family Screening Tool (AFST)

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

The Allegheny Family Screening Tool (AFST) is a predictive risk modelling system deployed by the...

Confirmed Classical ML 2016
United States Pilot / Controlled Trial Phase

Los Angeles County Homelessness Prevention Unit (HPU) Predictive Analytics

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

The Los Angeles County Homelessness Prevention Unit (HPU) is a predictive-analytics-assisted...

Confirmed Classical ML 2021
Togo Full Production Deployment

Novissi -- Geospatial Poverty Mapping for Emergency Cash Transfer Area Targeting (Model 2)

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

The Government of Togo used a geospatial poverty-mapping model as the area-targeting step of...

Confirmed Classical ML 2020