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CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...
AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM)
Uganda's Displacement Crisis Response Mechanism (DCRM) is the world's first displacement risk...
MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore)
MyCareersFuture (MCF) is Singapore's national government-operated online employment portal that...
COMWEL Intelligent Rehabilitation Recommendation System (IRRS)
The Intelligent Rehabilitation Recommendation System (IRRS) is an AI-based decision support tool...
“The Work” – AI Job Recommendation Service using the National Job Information Platform (OECD OPSI)
"The Work" is an AI-enabled job recommendation service developed by the Korea Employment...
PM-KISAN Kisan e-Mitra AI Chatbot
Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...
Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection
Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...
SUSESO ML-Based Medical Insurance Claims Processing
Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...
INSS Meu INSS AI-Enabled Benefits Adjudication System
Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...
INSS Helô — AI-Enabled Virtual Assistant for Social Security Services
Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...
"Smart Sathi" Chatbot – 333 National Helpline
The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...
Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services
Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...
Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype
Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...
CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners
The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...
Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)
The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...
Ask MSF Chatbot (Singapore)
Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...
NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners
The National Pension Service (NPS) of the Republic of Korea has deployed AI-equipped KIOSKs in its...
Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)
The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...
Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)
This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...
WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)
WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...