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43 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Uganda Operational Deployment (Limited Rollout)

AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM)

Prediction (including forecasting) Trend and shock forecasting

Uganda's Displacement Crisis Response Mechanism (DCRM) is the world's first displacement risk...

Confirmed Classical ML 2018
Singapore Full Production Deployment

SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations)

Ranking and decision systems Matching and recommendation

Singapore's MySkillsFuture portal is a national digital platform operated by SkillsFuture Singapore...

Confirmed Classical ML 2019
Singapore Operational Deployment (Limited Rollout)

Career Kaki AI-Enabled Career Coaching Assistant (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology...

Confirmed Classical ML 2024
Singapore Scaled & Institutionalised

MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore)

Ranking and decision systems Matching and recommendation

MyCareersFuture (MCF) is Singapore's national government-operated online employment portal that...

Confirmed Classical ML 2018
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Operational Deployment (Limited Rollout)

Hyodol AI Care Robot for Elderly Living Alone (South Korea)

Perception and extraction from unstructured inputs User communication and interaction

Hyodol is an AI-enabled socially assistive companion robot deployed at scale through South Korea's...

Confirmed Hybrid 2019
Korea, Rep. Scaled & Institutionalised

CLOVA CareCall – AI-Enabled Welfare Check-In Calls for Elderly Living Alone

LLMs for content creation, transformation and modality conversion User communication and interaction

CLOVA CareCall is an artificial intelligence-powered telephone service developed by NAVER Cloud...

Confirmed Foundation model 2021
Korea, Rep. Full Production Deployment

“The Work” – AI Job Recommendation Service using the National Job Information Platform (OECD OPSI)

Ranking and decision systems Matching and recommendation

"The Work" is an AI-enabled job recommendation service developed by the Korea Employment...

Confirmed Classical ML 2018
India Operational Deployment (Limited Rollout)

Skill India Assistant (SIA) AI Chatbot

LLMs for content creation, transformation and modality conversion Matching and recommendation

The Skill India Assistant (SIA) is an AI-enabled multilingual chatbot developed to support users of...

Confirmed Foundation model 2025
India Operational Deployment (Limited Rollout)

UIDAI–Sarvam AI Voice Services for Aadhaar: AI-Enabled Multilingual Voice Interactions and Real-Time Fraud Detection

LLMs for content creation, transformation and modality conversion User communication and interaction

The Unique Identification Authority of India (UIDAI) has partnered with Bengaluru-based Sarvam AI,...

Confirmed Foundation model 2025
India Full Production Deployment

PM-KISAN Kisan e-Mitra AI Chatbot

LLMs for content creation, transformation and modality conversion User communication and interaction

Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...

Confirmed Hybrid 2023
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Spain Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Classification Vulnerability, needs and risk assessment, including predictive analytics

Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...

Confirmed Deep learning 2023
Brazil Full Production Deployment

INSS Meu INSS AI-Enabled Benefits Adjudication System

Perception and extraction from unstructured inputs Decision support for eligibility and benefits

Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...

Confirmed Deep learning 2018
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021