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53 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Singapore Operational Deployment (Limited Rollout)

Career Kaki AI-Enabled Career Coaching Assistant (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology...

Confirmed Classical ML 2024
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Operational Deployment (Limited Rollout)

Hyodol AI Care Robot for Elderly Living Alone (South Korea)

Perception and extraction from unstructured inputs User communication and interaction

Hyodol is an AI-enabled socially assistive companion robot deployed at scale through South Korea's...

Confirmed Hybrid 2019
Brazil Full Production Deployment

INSS Meu INSS AI-Enabled Benefits Adjudication System

Perception and extraction from unstructured inputs Decision support for eligibility and benefits

Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...

Confirmed Deep learning 2018
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Argentina Full Production Deployment

SRT 'Julieta' Chatbot for Occupational Risk Inquiries

Perception and extraction from unstructured inputs User communication and interaction

Argentina's Superintendencia de Riesgos del Trabajo (SRT), the national public body responsible for...

Confirmed Foundation model 2018
United States Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

Perception and extraction from unstructured inputs Operational and process automation

The Hearing Recording and Transcriptions (HeaRT) system is an AI-enabled software platform deployed...

Confirmed Deep learning 2025
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
Korea, Rep. Full Production Deployment

NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners

Perception and extraction from unstructured inputs User communication and interaction

The National Pension Service (NPS) of the Republic of Korea has deployed AI-equipped KIOSKs in its...

Confirmed Classical ML 2024
Ireland Suspended / Halted

Cogent Facial Image Matching Software for Welfare Fraud Detection

Perception and extraction from unstructured inputs Identification, verification and record linkage

Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...

Confirmed Deep learning 2015
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Belgium Full Production Deployment

ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)

Perception and extraction from unstructured inputs User communication and interaction

Belgium's National Employment Office, known as ONEM in French and RVA in Dutch, operates the Ori...

Confirmed Hybrid 2025
Afghanistan Operational Deployment (Limited Rollout)

UNHCR Afghanistan FARE Cash Assistance: Biometric Identity Verification at Encashment Centres (PRIMES/BIMS)

Perception and extraction from unstructured inputs Identification, verification and record linkage

The United Nations High Commissioner for Refugees (UNHCR) deployed its Biometric Identity...

Confirmed Deep learning 2024
United States Operational Deployment (Limited Rollout)

Social Security Administration (SSA) – Insight Decision-Quality Support System

Perception and extraction from unstructured inputs Operational and process automation

The U.S. Social Security Administration (SSA) has developed and deployed the Insight software suite...

Confirmed Hybrid 2015
Singapore Operational Deployment (Limited Rollout)

mindline.sg + Wysa Digital Mental-Health Chatbot

Perception and extraction from unstructured inputs User communication and interaction

mindline.sg is Singapore's national digital first-stop touchpoint for mental health, developed and...

Confirmed Deep learning 2020
Pakistan Scaled & Institutionalised

NADRA Automated Biometric Identification System (ABIS) for CNIC Enrolment De-duplication

Perception and extraction from unstructured inputs Identification, verification and record linkage

The National Database and Registration Authority (NADRA) of Pakistan operates an Automated...

Confirmed Classical ML 2000