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Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection
Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...
SUSESO ML-Based Medical Insurance Claims Processing
Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...
Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype
Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...
Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)
The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...
Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)
This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...
WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)
WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...
SISBEN IV -- AI-Enhanced Data Analytics and Fraud Detection Layer for Social Programme Targeting
Colombia's Sistema de Identificacion de Potenciales Beneficiarios de Programas Sociales (SISBEN),...
Novissi -- Machine Learning Model Performance Monitoring and Bias Detection
The Government of Togo, in collaboration with academic research partners from the University of...
National Identity Card (Rastriya Parichaya Patra) — Biometric ABIS for Identity Deduplication and Verification
Nepal's National Identity Card programme, known as the Rastriya Parichaya Patra, is a nationwide...
Rotterdam Municipal Welfare Fraud Prediction Algorithm
The Municipality of Rotterdam deployed a machine learning algorithm in 2017 to predict welfare...
ILO PROSPECTS Lebanon – SkillLab AI Skills Profiling for Refugees and Host Communities
The International Labour Organization (ILO), through its PROSPECTS programme in Lebanon funded by...
CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...
CNAF Algorithmic Risk Scoring for Family Benefits Fraud Detection
The Caisse Nationale des Allocations Familiales (CNAF), the national family allowance fund within...
ILO PROSPECTS Egypt – Skills Profiling Application (SkillLab)
The ILO PROSPECTS Egypt Skills Profiling Application is an AI-driven career guidance tool developed...
NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service
The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...
AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM)
Uganda's Displacement Crisis Response Mechanism (DCRM) is the world's first displacement risk...
SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations)
Singapore's MySkillsFuture portal is a national digital platform operated by SkillsFuture Singapore...
General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service
The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...
OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring
OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...
INSS Meu INSS AI-Enabled Benefits Adjudication System
Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...