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35 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Singapore Scaled & Institutionalised

MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore)

Ranking and decision systems Matching and recommendation

MyCareersFuture (MCF) is Singapore's national government-operated online employment portal that...

Confirmed Classical ML 2018
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Operational Deployment (Limited Rollout)

Hyodol AI Care Robot for Elderly Living Alone (South Korea)

Perception and extraction from unstructured inputs User communication and interaction

Hyodol is an AI-enabled socially assistive companion robot deployed at scale through South Korea's...

Confirmed Hybrid 2019
Korea, Rep. Scaled & Institutionalised

CLOVA CareCall – AI-Enabled Welfare Check-In Calls for Elderly Living Alone

LLMs for content creation, transformation and modality conversion User communication and interaction

CLOVA CareCall is an artificial intelligence-powered telephone service developed by NAVER Cloud...

Confirmed Foundation model 2021
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
Ethiopia Operational Deployment (Limited Rollout)

Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)

Classification Identification, verification and record linkage

This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...

Confirmed Deep learning 2017
Afghanistan Operational Deployment (Limited Rollout)

UNHCR Afghanistan FARE Cash Assistance: Biometric Identity Verification at Encashment Centres (PRIMES/BIMS)

Perception and extraction from unstructured inputs Identification, verification and record linkage

The United Nations High Commissioner for Refugees (UNHCR) deployed its Biometric Identity...

Confirmed Deep learning 2024
United States Full Production Deployment

Data Mining Solution (DMS) for CalWORKs Stage 1 Child Care Program Fraud Detection

Anomaly and change detection Compliance and integrity

The Data Mining Solution (DMS) is a fraud-detection and case-prioritisation system used by the Los...

Confirmed Classical ML 2008
United States Pilot / Controlled Trial Phase

USCIS AI Interview Simulator for RAIO Officer Training

LLMs for content creation, transformation and modality conversion Operational and process automation

The AI Interview Simulator is an artificial intelligence-powered training tool developed by the...

Confirmed Foundation model 2024
Singapore Operational Deployment (Limited Rollout)

mindline.sg + Wysa Digital Mental-Health Chatbot

Perception and extraction from unstructured inputs User communication and interaction

mindline.sg is Singapore's national digital first-stop touchpoint for mental health, developed and...

Confirmed Deep learning 2020
Pakistan Scaled & Institutionalised

NADRA Automated Biometric Identification System (ABIS) for CNIC Enrolment De-duplication

Perception and extraction from unstructured inputs Identification, verification and record linkage

The National Database and Registration Authority (NADRA) of Pakistan operates an Automated...

Confirmed Classical ML 2000
Nepal Operational Deployment (Limited Rollout)

National Identity Card (Rastriya Parichaya Patra) — Biometric ABIS for Identity Deduplication and Verification

Classification Identification, verification and record linkage

Nepal's National Identity Card programme, known as the Rastriya Parichaya Patra, is a nationwide...

Confirmed Classical ML 2018
Netherlands Suspended / Halted

Rotterdam Municipal Welfare Fraud Prediction Algorithm

Classification Compliance and integrity

The Municipality of Rotterdam deployed a machine learning algorithm in 2017 to predict welfare...

Confirmed Classical ML 2017
Nigeria Full Production Deployment

National Identification Number (NIN) -- ABIS-based duplicate detection at enrolment

Perception and extraction from unstructured inputs Identification, verification and record linkage

The National Identity Management Commission (NIMC) of Nigeria operates an Automated Biometric...

Confirmed Deep learning 2012
Lebanon Pilot / Controlled Trial Phase

ILO PROSPECTS Lebanon – SkillLab AI Skills Profiling for Refugees and Host Communities

Classification Matching and recommendation

The International Labour Organization (ILO), through its PROSPECTS programme in Lebanon funded by...

Confirmed Classical ML 2022
Kenya Operational Deployment (Limited Rollout)

Social Health Authority (SHA) – Biometric Health Identification for Patient Verification at Health Facilities (Kenya)

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Social Health Authority (SHA) Biometric Health Identification (BHI) system is a...

Confirmed Hybrid 2025
India Full Production Deployment

AI-Enabled Fraud Detection and Analytics for India's National Health Insurance Scheme (AB PM-JAY)

Anomaly and change detection Compliance and integrity

The Ayushman Bharat - Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) fraud detection system is an...

Confirmed Hybrid 2020