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59 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Singapore Full Production Deployment

SkillsFuture – MySkillsFuture Portal and Careers & Skills Passport (AI-Enabled Skills Profiling and Learning Recommendations)

Ranking and decision systems Matching and recommendation

Singapore's MySkillsFuture portal is a national digital platform operated by SkillsFuture Singapore...

Confirmed Classical ML 2019
Singapore Operational Deployment (Limited Rollout)

Career Kaki AI-Enabled Career Coaching Assistant (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology...

Confirmed Classical ML 2024
Singapore Scaled & Institutionalised

MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore)

Ranking and decision systems Matching and recommendation

MyCareersFuture (MCF) is Singapore's national government-operated online employment portal that...

Confirmed Classical ML 2018
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Operational Deployment (Limited Rollout)

Hyodol AI Care Robot for Elderly Living Alone (South Korea)

Perception and extraction from unstructured inputs User communication and interaction

Hyodol is an AI-enabled socially assistive companion robot deployed at scale through South Korea's...

Confirmed Hybrid 2019
India Operational Deployment (Limited Rollout)

Skill India Assistant (SIA) AI Chatbot

LLMs for content creation, transformation and modality conversion Matching and recommendation

The Skill India Assistant (SIA) is an AI-enabled multilingual chatbot developed to support users of...

Confirmed Foundation model 2025
India Full Production Deployment

PM-KISAN Kisan e-Mitra AI Chatbot

LLMs for content creation, transformation and modality conversion User communication and interaction

Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...

Confirmed Hybrid 2023
Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Chile Design & Development Phase

SUSESO ML-Based Medical Insurance Claims Processing

Classification Operational and process automation

Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...

Confirmed Classical ML
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
United States Pilot / Controlled Trial Phase

Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype

Classification Decision support for eligibility and benefits

Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...

Confirmed Classical ML 2024
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Sweden Suspended / Halted

Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)

Classification Compliance and integrity

The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...

Confirmed Classical ML 2013
Ireland Suspended / Halted

Cogent Facial Image Matching Software for Welfare Fraud Detection

Perception and extraction from unstructured inputs Identification, verification and record linkage

Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...

Confirmed Deep learning 2015
United Kingdom Operational Deployment (Limited Rollout)

Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)

Prediction (including forecasting) Compliance and integrity

The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...

Confirmed Classical ML 2021
United Kingdom Pilot / Controlled Trial Phase

UKMOD-Essex — ML-Enhanced Regional Tax-Benefit Microsimulation

Synthetic dataset generation Policy analysis, learning and M&E

UKMOD-Essex is a machine learning-enhanced extension of UKMOD — the United Kingdom's only fully...

Confirmed Classical ML 2025
France Full Production Deployment

CNAM AI Healthcare Fraud Detection

Anomaly and change detection Compliance and integrity

The Caisse nationale de l'assurance maladie (CNAM), France's national health insurance fund, has...

Confirmed Classical ML 2020
Armenia Pilot / Controlled Trial Phase

Artificial Intelligence in Social Security / AI for Predictive Social Protection

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Armenia is the an early adopter of artificial intelligence technologies in the field of social...

Confirmed Classical ML 2022