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73 cases found

Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Singapore Operational Deployment (Limited Rollout)

Career Kaki AI-Enabled Career Coaching Assistant (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology...

Confirmed Classical ML 2024
Singapore Scaled & Institutionalised

MyCareersFuture AI-Enabled Job-Matching and Skills Recommendation Portal (Singapore)

Ranking and decision systems Matching and recommendation

MyCareersFuture (MCF) is Singapore's national government-operated online employment portal that...

Confirmed Classical ML 2018
Saudi Arabia Full Production Deployment

General Organization for Social Insurance (GOSI) – Amin AI Digital Human for Customer Service

Perception and extraction from unstructured inputs User communication and interaction

The General Organization for Social Insurance (GOSI) of Saudi Arabia deployed 'Amin' (also...

Likely Classical ML 2023
Korea, Rep. Full Production Deployment

COMWEL Intelligent Rehabilitation Recommendation System (IRRS)

Ranking and decision systems Vulnerability, needs and risk assessment, including predictive analytics

The Intelligent Rehabilitation Recommendation System (IRRS) is an AI-based decision support tool...

Confirmed Classical ML 2020
India Operational Deployment (Limited Rollout)

Skill India Assistant (SIA) AI Chatbot

LLMs for content creation, transformation and modality conversion Matching and recommendation

The Skill India Assistant (SIA) is an AI-enabled multilingual chatbot developed to support users of...

Confirmed Foundation model 2025
India Full Production Deployment

PM-KISAN Kisan e-Mitra AI Chatbot

LLMs for content creation, transformation and modality conversion User communication and interaction

Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...

Confirmed Hybrid 2023
Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Chile Design & Development Phase

SUSESO ML-Based Medical Insurance Claims Processing

Classification Operational and process automation

Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...

Confirmed Classical ML
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Argentina Full Production Deployment

SRT 'Julieta' Chatbot for Occupational Risk Inquiries

Perception and extraction from unstructured inputs User communication and interaction

Argentina's Superintendencia de Riesgos del Trabajo (SRT), the national public body responsible for...

Confirmed Foundation model 2018
United States Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

Perception and extraction from unstructured inputs Operational and process automation

The Hearing Recording and Transcriptions (HeaRT) system is an AI-enabled software platform deployed...

Confirmed Deep learning 2025
United States Pilot / Controlled Trial Phase

Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype

Classification Decision support for eligibility and benefits

Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...

Confirmed Classical ML 2024
Sweden Suspended / Halted

Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)

Classification Compliance and integrity

The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...

Confirmed Classical ML 2013
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
Korea, Rep. Full Production Deployment

NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners

Perception and extraction from unstructured inputs User communication and interaction

The National Pension Service (NPS) of the Republic of Korea has deployed AI-equipped KIOSKs in its...

Confirmed Classical ML 2024
Ireland Suspended / Halted

Cogent Facial Image Matching Software for Welfare Fraud Detection

Perception and extraction from unstructured inputs Identification, verification and record linkage

Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...

Confirmed Deep learning 2015
United Kingdom Operational Deployment (Limited Rollout)

Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)

Prediction (including forecasting) Compliance and integrity

The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...

Confirmed Classical ML 2021