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CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...
INSS Meu INSS AI-Enabled Benefits Adjudication System
Brazil's Instituto Nacional do Seguro Social (INSS), through the state-owned technology company...
Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype
Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...
CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners
The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...
Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)
The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...
Cogent Facial Image Matching Software for Welfare Fraud Detection
Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...
Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)
The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...
Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)
This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...
ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)
Belgium's National Employment Office, known as ONEM in French and RVA in Dutch, operates the Ori...
UNHCR Afghanistan FARE Cash Assistance: Biometric Identity Verification at Encashment Centres (PRIMES/BIMS)
The United Nations High Commissioner for Refugees (UNHCR) deployed its Biometric Identity...
Social Security Administration (SSA) – Insight Decision-Quality Support System
The U.S. Social Security Administration (SSA) has developed and deployed the Insight software suite...
Allegheny Family Screening Tool (AFST)
The Allegheny Family Screening Tool (AFST) is a predictive risk modelling system deployed by the...
Novissi -- Geospatial Poverty Mapping for Emergency Cash Transfer Area Targeting (Model 2)
The Government of Togo used a geospatial poverty-mapping model as the area-targeting step of...
NADRA Automated Biometric Identification System (ABIS) for CNIC Enrolment De-duplication
The National Database and Registration Authority (NADRA) of Pakistan operates an Automated...
National Identity Card (Rastriya Parichaya Patra) — Biometric ABIS for Identity Deduplication and Verification
Nepal's National Identity Card programme, known as the Rastriya Parichaya Patra, is a nationwide...
Rotterdam Municipal Welfare Fraud Prediction Algorithm
The Municipality of Rotterdam deployed a machine learning algorithm in 2017 to predict welfare...
SyRI -- System Risk Indication (Systeem Risico Indicatie)
The System Risk Indication (Systeem Risico Indicatie, or SyRI) was a risk-scoring system developed...
National Health Insurance Service (NHIS) – Machine Learning-Based Fraud Detection and Prediction System
The National Health Insurance Service (NHIS) of the Republic of Korea operates a machine...
Social Health Authority (SHA) – Biometric Health Identification for Patient Verification at Health Facilities (Kenya)
The Social Health Authority (SHA) Biometric Health Identification (BHI) system is a...
AI-Enabled Fraud Detection and Analytics for India's National Health Insurance Scheme (AB PM-JAY)
The Ayushman Bharat - Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) fraud detection system is an...