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54 cases found

India Scaled & Institutionalised

CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics

Classification Operational and process automation

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...

Confirmed Classical ML 2021
Singapore Operational Deployment (Limited Rollout)

Career Kaki AI-Enabled Career Coaching Assistant (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology...

Confirmed Classical ML 2024
Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Spain Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Classification Vulnerability, needs and risk assessment, including predictive analytics

Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...

Confirmed Deep learning 2023
Chile Design & Development Phase

SUSESO ML-Based Medical Insurance Claims Processing

Classification Operational and process automation

Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...

Confirmed Classical ML
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
United States Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

Perception and extraction from unstructured inputs Operational and process automation

The Hearing Recording and Transcriptions (HeaRT) system is an AI-enabled software platform deployed...

Confirmed Deep learning 2025
United States Pilot / Controlled Trial Phase

Artificial Intelligence Adjudicator Assistance (AIAA) - UI Adjudication Prototype

Classification Decision support for eligibility and benefits

Artificial Intelligence Adjudicator Assistance (AIAA) is a U.S. Department of Labor research and...

Confirmed Classical ML 2024
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
Ireland Suspended / Halted

Cogent Facial Image Matching Software for Welfare Fraud Detection

Perception and extraction from unstructured inputs Identification, verification and record linkage

Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...

Confirmed Deep learning 2015
United Kingdom Operational Deployment (Limited Rollout)

Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)

Prediction (including forecasting) Compliance and integrity

The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...

Confirmed Classical ML 2021
United Kingdom Pilot / Controlled Trial Phase

UKMOD-Essex — ML-Enhanced Regional Tax-Benefit Microsimulation

Synthetic dataset generation Policy analysis, learning and M&E

UKMOD-Essex is a machine learning-enhanced extension of UKMOD — the United Kingdom's only fully...

Confirmed Classical ML 2025
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Congo, Dem. Rep. Operational Deployment (Limited Rollout)

WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)

Classification Identification, verification and record linkage

WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...

Confirmed Deep learning 2016
Belgium Full Production Deployment

ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)

Perception and extraction from unstructured inputs User communication and interaction

Belgium's National Employment Office, known as ONEM in French and RVA in Dutch, operates the Ori...

Confirmed Hybrid 2025
Afghanistan Operational Deployment (Limited Rollout)

UNHCR Afghanistan FARE Cash Assistance: Biometric Identity Verification at Encashment Centres (PRIMES/BIMS)

Perception and extraction from unstructured inputs Identification, verification and record linkage

The United Nations High Commissioner for Refugees (UNHCR) deployed its Biometric Identity...

Confirmed Deep learning 2024
Chile Pilot / Controlled Trial Phase

Sistema de Alerta Ninez (SAN) -- ML-Based Child Welfare Risk Prediction

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Chile's Ministerio de Desarrollo Social y Familia (MDSF) developed and deployed the Sistema de...

Confirmed Classical ML 2018