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15 cases found

Spain Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Classification Vulnerability, needs and risk assessment, including predictive analytics

Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...

Confirmed Deep learning 2023
Chile Design & Development Phase

SUSESO ML-Based Medical Insurance Claims Processing

Classification Operational and process automation

Chile's Superintendencia de Seguridad Social (SUSESO), the social security and medical insurance...

Confirmed Classical ML
United States Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

Perception and extraction from unstructured inputs Operational and process automation

The Hearing Recording and Transcriptions (HeaRT) system is an AI-enabled software platform deployed...

Confirmed Deep learning 2025
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Sweden Suspended / Halted

Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)

Classification Compliance and integrity

The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...

Confirmed Classical ML 2013
Korea, Rep. Full Production Deployment

NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners

Perception and extraction from unstructured inputs User communication and interaction

The National Pension Service (NPS) of the Republic of Korea has deployed AI-equipped KIOSKs in its...

Confirmed Classical ML 2024
Ireland Suspended / Halted

Cogent Facial Image Matching Software for Welfare Fraud Detection

Perception and extraction from unstructured inputs Identification, verification and record linkage

Ireland's Department of Social Protection (DSP) deployed cogent facial image matching software to...

Confirmed Deep learning 2015
United Kingdom Operational Deployment (Limited Rollout)

Risk-based Review and Fraud/Error Targeting Models for Universal Credit (UC Advances ML Model and related models)

Prediction (including forecasting) Compliance and integrity

The United Kingdom's Department for Work and Pensions (DWP) operates a machine learning model to...

Confirmed Classical ML 2021
France Full Production Deployment

CNAM AI Healthcare Fraud Detection

Anomaly and change detection Compliance and integrity

The Caisse nationale de l'assurance maladie (CNAM), France's national health insurance fund, has...

Confirmed Classical ML 2020
Ethiopia Operational Deployment (Limited Rollout)

Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)

Classification Identification, verification and record linkage

This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...

Confirmed Deep learning 2017
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Congo, Dem. Rep. Operational Deployment (Limited Rollout)

WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)

Classification Identification, verification and record linkage

WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...

Confirmed Deep learning 2016
Belgium Full Production Deployment

ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)

Perception and extraction from unstructured inputs User communication and interaction

Belgium's National Employment Office, known as ONEM in French and RVA in Dutch, operates the Ori...

Confirmed Hybrid 2025
Armenia Pilot / Controlled Trial Phase

Artificial Intelligence in Social Security / AI for Predictive Social Protection

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Armenia is the an early adopter of artificial intelligence technologies in the field of social...

Confirmed Classical ML 2022
Chile Pilot / Controlled Trial Phase

Sistema de Alerta Ninez (SAN) -- ML-Based Child Welfare Risk Prediction

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Chile's Ministerio de Desarrollo Social y Familia (MDSF) developed and deployed the Sistema de...

Confirmed Classical ML 2018