International Social Security Association (ISSA) (2024) Report (multilateral / development partner)

Quality pension service delivery in Asia and the Pacific

International Social Security Association (ISSA)

Ref: SRC-002-KOR-006

https://www.issa.int/analysis/quality-pension-service-delivery-asia-and-pacific

Accessed: 3/26/2026

Summary

ISSA analysis on pension service delivery in Asia-Pacific, referencing NPS Korea's AI KIOSK initiative with real-time interpretation in 10+ languages, humanlike appearance, targets of 80% foreign contributor coverage by 2025, and 90% AI KIOSK user satisfaction rate.

View Harvard reference

ISSA (2024) 'Quality pension service delivery in Asia and the Pacific', Analysis, International Social Security Association. Available at: https://www.issa.int/analysis/quality-pension-service-delivery-asia-and-pacific (Accessed: 26 March 2026).

Linked Cases (1)

KOR-006 KOR Full Production Deployment

NPS AI-Equipped KIOSKs for Pension Counselling and Real-Time AI Interpreter for Foreigners

Social insurance Classical ML