Innovating the National Pension Service with artificial intelligence: Building global accessibility for the future
International Social Security Association (ISSA)
Ref: SRC-001-KOR-006
Accessed: 3/26/2026
Summary
ISSA Good Practice case study documenting NPS Korea's deployment of AI-equipped KIOSKs in Customer Centres for pension counselling, real-time AI interpreter service in 10+ languages for foreign nationals, and creation of AI virtual employees for online outreach and educational content. Describes the initiative as the first real-time AI interpreter service in the Republic of Korea for national pension administration.
View Harvard reference
ISSA (2024) 'Innovating the National Pension Service with artificial intelligence: Building global accessibility for the future', Good Practice in Social Security, International Social Security Association. Available at: https://www.issa.int/gp/257677 (Accessed: 26 March 2026).