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51 cases found

India Scaled & Institutionalised

CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics

Classification Operational and process automation

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is the Government of...

Confirmed Classical ML 2021
Uganda Full Production Deployment

NSSF Uganda 'Sanyu' AI-Enabled WhatsApp Chatbot for Member Self-Service

Perception and extraction from unstructured inputs User communication and interaction

The National Social Security Fund (NSSF) of Uganda, a quasi-government agency mandated under the...

Confirmed Classical ML 2020
Uganda Operational Deployment (Limited Rollout)

AI-Enabled Refugee Forecasting for Uganda's Displacement Crisis Response Mechanism (DCRM)

Prediction (including forecasting) Trend and shock forecasting

Uganda's Displacement Crisis Response Mechanism (DCRM) is the world's first displacement risk...

Confirmed Classical ML 2018
Korea, Rep. Scaled & Institutionalised

CLOVA CareCall – AI-Enabled Welfare Check-In Calls for Elderly Living Alone

LLMs for content creation, transformation and modality conversion User communication and interaction

CLOVA CareCall is an artificial intelligence-powered telephone service developed by NAVER Cloud...

Confirmed Foundation model 2021
India Operational Deployment (Limited Rollout)

Skill India Assistant (SIA) AI Chatbot

LLMs for content creation, transformation and modality conversion Matching and recommendation

The Skill India Assistant (SIA) is an AI-enabled multilingual chatbot developed to support users of...

Confirmed Foundation model 2025
India Full Production Deployment

PM-KISAN Kisan e-Mitra AI Chatbot

LLMs for content creation, transformation and modality conversion User communication and interaction

Kisan e-Mitra is a voice-based AI-enabled chatbot developed to assist farmers with responses to...

Confirmed Hybrid 2023
Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Estonia Operational Deployment (Limited Rollout)

Bürokratt — Estonia's AI-Enabled Virtual Assistant Network for Public Services

LLMs for content creation, transformation and modality conversion User communication and interaction

Bürokratt is an AI-enabled virtual assistant network developed by the Estonian government to...

Likely Foundation model 2022
Spain Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Classification Vulnerability, needs and risk assessment, including predictive analytics

Paloma is an AI-enabled virtual assistant developed by Madrid City Council (Ayuntamiento de Madrid)...

Confirmed Deep learning 2023
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Bangladesh Pilot / Controlled Trial Phase

"Smart Sathi" Chatbot – 333 National Helpline

Perception and extraction from unstructured inputs User communication and interaction

The "Smart Sathi" (SmartSathi) chatbot is an artificial intelligence-powered conversational...

Confirmed Deep learning 2023
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Argentina Full Production Deployment

SRT 'Julieta' Chatbot for Occupational Risk Inquiries

Perception and extraction from unstructured inputs User communication and interaction

Argentina's Superintendencia de Riesgos del Trabajo (SRT), the national public body responsible for...

Confirmed Foundation model 2018
Togo Full Production Deployment

CNSS “Biosecu” – online facial-recognition proof-of-life for pensioners

Perception and extraction from unstructured inputs Identification, verification and record linkage

The Caisse Nationale de Sécurité Sociale (CNSS) of Togo launched Biosecu, a web-based application...

Confirmed Deep learning 2022
Sweden Suspended / Halted

Försäkringskassan ML Risk Scoring for Fraud Investigations (Sweden — Suspended)

Classification Compliance and integrity

The Försäkringskassan ML Risk Scoring system is a machine-learning-based risk profiling tool...

Confirmed Classical ML 2013
Singapore Full Production Deployment

Ask MSF Chatbot (Singapore)

Perception and extraction from unstructured inputs User communication and interaction

Ask MSF is a public-facing chatbot on the Ministry of Social and Family Development (MSF) website...

Confirmed Classical ML 2021
France Full Production Deployment

CNAM AI Healthcare Fraud Detection

Anomaly and change detection Compliance and integrity

The Caisse nationale de l'assurance maladie (CNAM), France's national health insurance fund, has...

Confirmed Classical ML 2020
Ethiopia Operational Deployment (Limited Rollout)

Refugee assistance biometric authentication at distributions (UNHCR PRIMES: BIMS + Global Distribution Tool)

Classification Identification, verification and record linkage

This case concerns the deployment of UNHCR's Biometric Identity Management System (BIMS), a...

Confirmed Deep learning 2017
Congo, Dem. Rep. Operational Deployment (Limited Rollout)

WFP SCOPE – Biometric Verification at Food/Cash Distributions (DRC)

Classification Identification, verification and record linkage

WFP SCOPE is the World Food Programme's beneficiary information and transfer management platform,...

Confirmed Deep learning 2016
Armenia Pilot / Controlled Trial Phase

Artificial Intelligence in Social Security / AI for Predictive Social Protection

Prediction (including forecasting) Vulnerability, needs and risk assessment, including predictive analytics

Armenia is the an early adopter of artificial intelligence technologies in the field of social...

Confirmed Classical ML 2022