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7 cases found

Estonia Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

Prediction (including forecasting) Decision support for eligibility and benefits

OTT (Otsustustugi, meaning 'decision support' in Estonian) is a machine-learning-based...

Confirmed Classical ML 2018
Brazil Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Perception and extraction from unstructured inputs User communication and interaction

Brazil's National Social Security Institute (Instituto Nacional do Seguro Social, INSS) operates...

Confirmed Hybrid 2020
Azerbaijan Operational Deployment (Limited Rollout)

Social Bot / iDost — AI-Enabled Chatbot and Call Center System for Social Protection Services

Perception and extraction from unstructured inputs User communication and interaction

Azerbaijan's Ministry of Labour and Social Protection of Population (MLSPP), through the DOST...

Likely Classical ML 2022
Germany Full Production Deployment

BA ADEST for Job Posting Classification

Perception and extraction from unstructured inputs Operational and process automation

Germany's Federal Employment Agency (Bundesagentur fur Arbeit, BA) uses an AI-enabled tool known as...

Confirmed Classical ML 2024
Norway Full Production Deployment

NAV "Frida" AI Chatbot for Social Benefits

Perception and extraction from unstructured inputs User communication and interaction

"Frida" is a conversational AI chatbot deployed by the Norwegian Labour and Welfare Administration...

Confirmed Classical ML 2018
Indonesia Scaled & Institutionalised

BPJS Kesehatan DEFRADA ML Fraud Detection in Healthcare Claims (Indonesia)

Anomaly and change detection Compliance and integrity

BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan), Indonesia's national health...

Confirmed Classical ML 2017
Austria Full Production Deployment

KAI System – AI-based Semi-Automatic Reimbursement of Medical Services Fees

Perception and extraction from unstructured inputs Operational and process automation

The KAI system (Künstliche Intelligenz in der Kostenerstattung) is an artificial intelligence...

Confirmed Classical ML 2019