Career Kaki AI-Enabled Career Coaching Assistant (Singapore)
Overview
Career Kaki is a free AI-enabled career coaching assistant developed by the Government Technology Agency of Singapore (GovTech) in partnership with the Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), and Workforce Singapore (WSG) as part of Singapore's Career Health SG initiative. Launched in July 2024, the platform provides personalised career guidance, job recommendations, and training course suggestions through a conversational AI interface, targeting working professionals, fresh graduates, and mid-career switchers in the Singapore labour market.
The available source base supports Career Kaki as a conversational AI assistant that integrates multiple government-verified data sources to provide contextualised career guidance. Public documentation confirms links to Singpass, MyCareersFuture, MySkillsFuture, and the Careers and Skills Passport (CSP), allowing the service to draw on verified employment history, qualifications, certifications, and available job or training options. However, the publicly retained sources do not fully document a deployment-specific large-language-model or retrieval-augmented-generation architecture, so the case is described conservatively as an AI-enabled conversational guidance tool rather than a fully specified foundation-model deployment.
Career Kaki integrates with several key government digital infrastructure components. Through Singpass, Singapore's national digital identity system, the platform authenticates users and retrieves their verified personal data. The system connects to MyCareersFuture, Singapore's national employment portal, to provide personalised job listings including both part-time and full-time opportunities. It links to MySkillsFuture for training course recommendations and career resources. A critical integration is with the Careers and Skills Passport (CSP), a personal digital repository launched under Career Health SG that consolidates an individual's employment history, skills, academic qualifications, and professional certifications from government-verified sources including SkillsFuture Singapore, the Ministry of Education, and sector agencies. With the user's consent, Career Kaki can use CSP data to deliver more contextualised career advice, identify skills gaps, and recommend relevant training pathways.
The platform has also been integrated with private-sector job portals including JobStreet and FastJobs, extending its reach beyond government-curated listings. Career Compass, another government career resource, provides supplementary content that Career Kaki can surface during conversations. The most common conversation topics reported by users include career guidance and options exploration, salary expectations and comparisons across various jobs, and finding and applying for positions.
Since its launch in July 2024, Career Kaki has facilitated over 9,000 conversations, indicating early-stage adoption. The platform is accessible to all users at no cost, removing financial barriers to career coaching services that would otherwise require paid professional consultation.
From a data governance perspective, Career Kaki operates under Singapore's Personal Data Protection Act 2012 (PDPA). The platform's privacy policy, dated April 2025, specifies that personal data collected includes identity information, contact details, professional data, educational background, and conversation history. Users must provide consent for data to be shared with career coaches, and the platform states that personal CSP data will not be shared with third parties without expressed consent. The service commits to deleting data within six months if the service is discontinued. The platform also advises users to verify AI-generated career guidance before acting on it.
The system includes human oversight mechanisms. Career counsellors and moderators can review AI outputs and intervene in cases of errors or inappropriate recommendations. The AI functions in an advisory role, providing recommendations and guidance that do not determine eligibility for benefits or entitlements.
Singapore's broader AI governance ecosystem applies to Career Kaki. The Model AI Governance Framework and AI Verify provide the governance context referenced in public materials. The platform is described as operating on government digital infrastructure, but the exact model stack, provider, and architecture are not fully disclosed in the retained sources.
Classification
AI Capabilities
Use Cases
Social Protection Functions
| SP Pillar (Primary) | Labour market programmes |
Programme Details
| Programme Name | Career Kaki |
| Programme Type | Job search assistance and placement services |
| System Level | Implementation/delivery chain |
Free AI-enabled career coaching assistant providing personalised career guidance, job recommendations, and training course suggestions through conversational AI. Developed by GovTech in partnership with MOM, SSG, and WSG under the Career Health SG initiative. Integrated with Singpass, MyCareersFuture, MySkillsFuture, and the Careers and Skills Passport.
Implementation Details
| Implementation Type | Classical ML |
| Lifecycle Stage | Integration and Deployment |
| Model Provenance | Not documented |
| Compute Environment | National/government cloud |
| Sovereignty Quadrant | I — Sovereign AI Zone |
| Data Residency | Not documented |
| Cross-Border Transfer | Not documented |
Agentic AI
| Is Agentic | Partial |
| Pipeline | Conversational AI assistant retrieves relevant profile and opportunity data from integrated government services and presents personalised career guidance, job suggestions, and training recommendations within a supervised service flow. |
| Autonomy | Supervised |
| Override Points | Career counsellors and moderators review AI outputs and can intervene in cases of errors or inappropriate recommendations. Users are advised to independently verify AI-generated guidance. |
Risk & Oversight
| Decision Criticality | Moderate |
| Human Oversight | HITL |
| Development Process | Fully in-house |
| Highest Risk Category | Model-related risks |
| Risk Assessment Status | Formal assessment |
Risk Dimensions
Data-related risks
Market, sovereignty and industry structure risks
Model-related risks
Operational and system integration risks
Impact Dimensions
Autonomy, human dignity and due process
Systemic and societal
Safeguards
Deployment & Outcomes
| Deployment Status | Operational Deployment (Limited Rollout) |
| Year Initiated | 2024 |
| Scale / Coverage | Over 9,000 conversations facilitated since July 2024 launch. Available free to all Singapore residents including working professionals, fresh graduates, and mid-career switchers. |
| Funding Source | Government of Singapore (GovTech / Ministry of Manpower / Career Health SG initiative budget) |
| Technical Partners | Built by GovTech using national AI platform capabilities (AI Bots Platform with RAG integration). Integrated with Singpass (national digital identity), MyCareersFuture (WSG employment portal), MySkillsFuture (SSG training portal), Careers and Skills Passport (CSP), and private-sector job portals (JobStreet, FastJobs). |
Outcomes / Results
Over 9,000 conversations facilitated since July 2024 launch. Most common topics: career guidance and options, salary expectations and comparisons, finding and applying for jobs. Removes financial barriers to career coaching by providing free AI-enabled guidance. Integrated with Career Health SG initiative supporting broader workforce development goals.
Challenges
Source URLs were restructured during validation, and documentation remains limited on the specific LLM model identity, training data, and detailed technical architecture. Early adoption with 9,000 conversations suggests limited rollout phase rather than full-scale deployment.
Sources
- SRC-004-SGP-002 Career Kaki (2025) Privacy Statement. Singapore: Government Technology Agency. Available at: https://careerkaki.gov.sg/privacy (Accessed: 24 March 2026).
https://careerkaki.gov.sg/privacy - SRC-003-SGP-002 GovInsider (n.d.) 'An AI-powered consultant to boost your career', GovInsider. Available at: https://govinsider.asia/intl-en/article/an-ai-powered-consultant-to-boost-your-career (Accessed: 24 March 2026).
https://govinsider.asia/intl-en/article/an-ai-powered-consultant-to-boost-your-career - SRC-001-SGP-002 GovTech Singapore (2024) Career Kaki. Singapore: Government Technology Agency. Available at: https://www.tech.gov.sg/products-and-services/for-citizens/employment/career-kaki/ (Accessed: 24 March 2026).
https://www.tech.gov.sg/products-and-services/for-citizens/employment/career-kaki/ - SRC-002-SGP-002 GovTech Singapore (2024) 'Considering a mid-career switch in Singapore? Meet Career Kaki', TechNews. Singapore: Government Technology Agency. Available at: https://www.tech.gov.sg/technews/considering-a-mid-career-switch-in-singapore-meet-career-kaki/ (Accessed: 24 March 2026).
https://www.tech.gov.sg/technews/considering-a-mid-career-switch-in-singapore-meet-career-kaki/ - SRC-005-SGP-002 Smart Nation and Digital Government Office (2022) Model AI Governance Framework for the Public Sector. Singapore: Government of Singapore. Available at: https://www.smartnation.gov.sg/why-Smart-Nation/AI/Model-AI-Gov-Framework (Accessed: 24 March 2026).
https://www.pdpc.gov.sg/help-and-resources/2020/01/model-ai-governance-framework
How to Cite
DCI AI Hub (2026). 'Career Kaki AI-Enabled Career Coaching Assistant (Singapore)', AI Hub AI Tracker, case SGP-002. Digital Convergence Initiative. Available at: https://socialprotectionai.org/use-case/SGP-002