Homelessness prevention by Maidstone Borough Council and xantura
Crisis UK
Ref: SRC-004-GBR-001
Accessed: 3/24/2026
Summary
Detailed case study documenting pilot year results: 650 alerts generated, 260 households contacted, 0.4% of contacted became homeless vs 40% of non-contacted. Details data sources (15 internal/external streams including housing register, council tax, housing benefit, tenancy debt from Golding Homes, domestic abuse data, Kent CC troubled families data). Documents GDPR-compliant pseudonymisation, cost savings of GBP 225,000, and capacity constraints requiring second officer recruitment.
View Harvard reference
Crisis UK (2023). Homelessness prevention by Maidstone Borough Council and xantura. London: Crisis. Available at: https://www.crisis.org.uk/ending-homelessness/homelessness-prevention-guide/maidstone-borough-council-and-xantura/ (Accessed 24 Mar 2026).