Readiness of Ghanaian health facilities to deploy a health insurance claims management software (CLAIM-it)
BMC Medical Informatics and Decision Making
Ref: SRC-008-GHA-001
Accessed: 3/24/2026
Summary
Peer-reviewed study assessing health facility readiness for CLAIM-it deployment. Describes CLAIM-it as a four-module application (claims entry, receiving/aggregation, adjudication, reporting) developed by NHIA with PharmAccess Group. Identifies critical gaps: only 25% of facilities have SOPs, 50% lack LANs, 40% lack backup power. Reports CLAIM-it piloted in CHAG facilities and scaling to 300+ facilities.
View Harvard reference
Apaak, D., Akazili, J., Yawson, A.E. et al. (2022). 'Readiness of Ghanaian health facilities to deploy a health insurance claims management software (CLAIM-it)', BMC Medical Informatics and Decision Making, 22, 258. doi:10.1186/s12911-022-02003-y. Available at: https://pmc.ncbi.nlm.nih.gov/articles/PMC9534449/ (Accessed 24 Mar 2026).