Dataprev (2020) Government website / press release

Chatbot Helô, do Meu INSS, já fez seis milhões de atendimentos

Dataprev

Ref: SRC-002-BRA-001

https://www.dataprev.gov.br/chatbot-helo-do-meu-inss-ja-fez-seis-milhoes-de-atendimentos

Accessed: 3/26/2026

Summary

Reports six million interactions milestone by October 2020, serving approximately three million citizens. Confirms decision tree concept and AI-based technology. Provides service breakdown: benefit requests (30%), statements/certifications (14.3%), medical exams (14.1%).

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Dataprev (2020) 'Chatbot Helô, do Meu INSS, já fez seis milhões de atendimentos', dataprev.gov.br.

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