Botmaker (2024) Government website / press release

Boti, the bot of the City of Buenos Aires

Botmaker

Ref: SRC-004-ARG-001

https://botmaker.com/en/clients/boti-caba-bot

Accessed: 3/25/2026

Summary

Botmaker platform case study reporting 82% automated query resolution rate, 18% human referral rate, 3-4.5 million monthly conversations at 2021 peak, 6+ million users served. Confirms Botmaker as exclusive authorised WhatsApp provider for GCBA. Documents Best Corporate Chatbot 2019 award (Planeta Chatbot) and Facebook recognition for COVID-19 vaccination solution.

View Harvard reference

Botmaker (n.d.) 'Boti, the bot of the City of Buenos Aires', Botmaker Client Case Study. Available at: https://botmaker.com/en/clients/boti-caba-bot (Accessed: 25 March 2026).

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