Buenos Aires City: How generative AI is revolutionizing the lives of millions with Azure OpenAI Services
Microsoft Customer Stories
Ref: SRC-001-ARG-001
Accessed: 3/25/2026
Summary
Microsoft customer story documenting GCBA's integration of Azure OpenAI Services with Boti chatbot. Reports 2 million monthly queries without human intervention, 50% operational burden reduction, GPT-4o integration for tourism personalisation, Azure native security capabilities, bilingual Spanish/English support. Quotes Pedro Alessandri (Undersecretary of Smart City), Julieta Rappan (General Director of Digital Channels), and Macarena Blasi (Chief of Staff). Documents COVID-19 pandemic role and Museum Night peak of 6,539 real-time interactions.
View Harvard reference
Microsoft (2024) 'Buenos Aires City: How generative AI is revolutionizing the lives of millions with Azure OpenAI Services', Microsoft Customer Stories. Available at: https://www.microsoft.com/en/customers/story/21596-government-of-the-city-of-buenos-aires-azure-open-ai-service (Accessed: 25 March 2026).