Virtual Intelligent Chat Assistant (VICA) - Overview
GovTech Singapore
Ref: SRC-002-SGP-003
Accessed: 3/24/2026
Summary
Official VICA platform overview on the Singapore Government Developer Portal. Confirms VICA is GovTech's conversational AI platform used by over 60 government agencies with 100+ chatbots receiving 800,000+ monthly queries. Describes platform-agnostic engine supporting NLP and LLM algorithms. Details features including automated dataset importing, unknown question categorisation, live chat escalation, and unified frontend widget with whole-of-government branding.
View Harvard reference
Government Technology Agency of Singapore (2025) Virtual Intelligent Chat Assistant (VICA). Singapore: GovTech. Available at: https://www.developer.tech.gov.sg/products/categories/platform/vica/overview (Accessed: 24 March 2026).