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Nextgov/FCW (2024) News article / media

DHS generative AI pilot embraces hiccups of emerging tech

Nextgov/FCW

Ref: SRC-003-USA-005

Accessed: 3/24/2026

Summary

Detailed reporting on the USCIS generative AI pilot for officer training. Describes how officers-in-training type interview questions and generative AI responds as a simulated refugee applicant. Quotes Michael Boyce (DHS AI Corps Director) on the intentional use of hallucinations to mirror real interpreter-mediated interviews. Explains the system replaces previous practice of removing experienced officers from duties for mock interviews.

View Harvard reference

Nextgov/FCW (2024) 'DHS generative AI pilot embraces hiccups of emerging tech', Nextgov/FCW, 16 July. Available at: https://www.nextgov.com/artificial-intelligence/2024/07/dhs-generative-ai-pilot-embraces-hiccups-emerging-tech/397982/ (Accessed: 24 March 2026).

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