NSSF Uganda unveils Sanyu digital assistant to boost customer service

Summary

Trade-press coverage of the Sanyu rollout built on Avaya OneCloud CCaaS. It reports nearly 164,000 customer transactions since October 2020, reiterates that over 94% of member interactions had shifted to digital channels, and adds specific self-service workflows including employer registration, member registration, member benefit tracking, provisional balance, member statement, and FAQ handling with automatic escalation to agents.