International Social Security Association (ISSA) (2024) Report (multilateral / development partner)

ASISSSTE

International Social Security Association (ISSA)

Ref: SRC-004-MEX-002

https://www.issa.int/gp/279138

Accessed: 3/26/2026

Summary

ISSA Good Practice recognition of ASISSSTE as an institutional digital ecosystem integrating previously independent systems to improve internal processes and facilitate efficient access to ISSSTE services. Describes the omnichannel platform combining mobile app, chatbot, web portal, and telephone line for 21 institutional services. Full content restricted to ISSA members.

View Harvard reference

ISSA (n.d.) 'ASISSSTE', International Social Security Association Good Practice gp/279138. Available at: https://www.issa.int/gp/279138 (Accessed: 26 March 2026).

Linked Cases (1)

MEX-002 MEX Full Production Deployment

ISSSTE ASISSSTE Omnichannel Digital Platform (Chatbot, Mobile App, Portal for Social Insurance Services)

Social insurance Classical ML