IT Masters Mag (2025) News article / media

ASSSISTE gestiona 41,000 citas diarias en promedio, alista atención vía WhatsApp

IT Masters Mag

Ref: SRC-002-MEX-002

https://www.itmastersmag.com/transformacion-digital/asssiste-gestiona-41000-citas-diarias-en-promedio-alista-atencion-via-whatsapp/

Accessed: 3/26/2026

Summary

Reports ASISSSTE manages 41,000 daily appointments on average with over 2 million total appointments programmed. Documents 180,000+ active app users, 600+ medical units with 100% primary-level coverage, 35 representation offices. Reports WhatsApp chatbot in internal testing with production launch projected for June 2025. Mentions voicebot and ASISSSTE 360 analytics layer under development. Quotes Alejandra Fernández, IT Subdirector.

View Harvard reference

IT Masters Mag (2025) 'ASSSISTE gestiona 41,000 citas diarias en promedio, alista atención vía WhatsApp', IT Masters Mag. Available at: https://www.itmastersmag.com/transformacion-digital/asssiste-gestiona-41000-citas-diarias-en-promedio-alista-atencion-via-whatsapp/ (Accessed: 26 March 2026).

Attached File

FILE

SRC-002-MEX-002_ASSSISTE_gestiona_41000_citas_diarias_en_promedio_alista_atencin_va_WhatsApp.html 225 KB

Download

Linked Cases (1)

MEX-002 MEX Full Production Deployment

ISSSTE ASISSSTE Omnichannel Digital Platform (Chatbot, Mobile App, Portal for Social Insurance Services)

Social insurance Classical ML