Department of Administrative Reforms and Public Grievances (2025) Government website / press release

Public Grievances

Government of India, DARPG

Ref: SRC-007-IND-004

https://darpg.gov.in/public-grievances

Accessed: 3/23/2026

Summary

Official DARPG page confirming CPGRAMS 7.0 reforms including questionnaire-guided registration and auto-routing to field level. Confirms IGMS functions: automated spam/bulk/repetitive grievance detection, semantic text and PDF analysis, topic clustering, spatiotemporal filtering. Confirms 91 central ministries/departments, 36 states/UTs interlinked, 74,000+ registered users, appeal mechanism operationalised 21 January 2021.

View Harvard reference

DARPG (2025) 'Public Grievances', Department of Administrative Reforms and Public Grievances website. New Delhi: Government of India. Available at: https://darpg.gov.in/public-grievances (Accessed: 23 March 2026).

Linked Cases (1)

IND-004 IND Scaled & Institutionalised

CPGRAMS AI-Assisted Complaint Triage and Routing with IGMS 2.0 Analytics

Social assistance Classical ML