Vihalemm, T., Manniste, M., Trumm, A. and Solvak, M. (2025) Academic journal article

Specialists and Algorithms: Implementation of AI in the Delivery of Unemployment Services in Estonia

Springer

Ref: SRC-001-EST-003

https://link.springer.com/chapter/10.1007/978-3-031-71678-2_5

Accessed: 3/24/2026

Summary

Academic case study examining the utilisation of OTT by specialists at EUIF. Documents mixed reception among counsellors, with some finding it helpful for workload planning and others reporting difficulties understanding cause-effect relationships in the model. Provides qualitative interview data from specialists and middle managers on implementation challenges and adoption patterns.

View Harvard reference

Vihalemm, T., Manniste, M., Trumm, A. and Solvak, M. (2025). 'Specialists and Algorithms: Implementation of AI in the Delivery of Unemployment Services in Estonia.' In: Participatory AI in Public Social Services. Cham: Springer. Available at: https://link.springer.com/chapter/10.1007/978-3-031-71678-2_5

Linked Cases (1)

EST-003 EST Full Production Deployment

OTT (Otsustustugi) — AI Decision-Support Tool for Unemployment Service Tailoring

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