Instituto Nacional do Seguro Social (2024) Government website / press release

Helô comemora 100 milhões de acessos em menos de 4 anos

INSS / Government of Brazil

Ref: SRC-005-BRA-001

https://www.gov.br/inss/pt-br/noticias/helo-comemora-100-milhoes-de-acessos-em-4-anos

Accessed: 3/26/2026

Summary

Confirms 100 million interactions milestone in less than four years. States evolution from predefined options to natural language understanding. Notes planned enhancements including direct document issuance and accessibility improvements. Confirms ISSA recognition in 2020 and 2023.

View Harvard reference

INSS (2024) 'Helô comemora 100 milhões de acessos em menos de 4 anos', gov.br/inss.

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