London Disability (2025) Other

SSA's Push to Incorporate AI into Decision-Making: What It Means for Your Disability Claim

London Disability

Ref: SRC-004-USA-010

https://www.londondisability.com/ssas-push-to-incorporate-ai-into-decision-making-what-it-means-for-your-disability-claim

Accessed: 3/25/2026

Summary

Places HeaRT in context of SSA's broader AI strategy including IMAGEN and QDD systems. Confirms HeaRT fully implemented by 17 March 2025 using generative AI. Reports SSA's 1.4 million claim backlog and eight-month average processing time for initial decisions as context for AI adoption. Notes risks of automated transcription hallucinating errors and misinterpreting accents or complex terms.

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London Disability (2025) 'SSA's Push to Incorporate AI into Decision-Making: What It Means for Your Disability Claim'. Available at: https://www.londondisability.com/ssas-push-to-incorporate-ai-into-decision-making-what-it-means-for-your-disability-claim (Accessed: 25 March 2026).

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USA-010 USA Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

Social insurance Deep learning