Peterborough City Council: Hey Geraldine, a personalised AI assistant
Local Government Association
Ref: SRC-001-GBR-006
Accessed: 3/27/2026
Summary
LGA case study detailing Peterborough City Council's development of Hey Geraldine, a bespoke AI assistant for adult social care. Named after a real occupational therapist with 30+ years experience. Developed in 6 weeks by the council with Outcomes Matter Consulting and Datnexa. Handles open-ended practice queries about assistive technology and TEC solutions. Over 1,200 questions during testing, 15 minutes saved per conversation, staff feedback that responses were 'exactly as Geraldine would advise'. DPIAs, DPAs and service agreements completed. Plans for Microsoft Teams integration and TEC champions.
View Harvard reference
Local Government Association (2024) 'Peterborough City Council: Hey Geraldine, a personalised AI assistant', LGA Case Studies, December. Available at: https://www.local.gov.uk/case-studies/peterborough-city-council-hey-geraldine-personalised-ai-assistant (Accessed: 27 March 2026).