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(2022) Government website / press release
Estonia's new virtual assistant aims to rewrite the way people interact with public services
e-Estonia
Ref: SRC-005-EST-001
Accessed: 3/23/2026
Summary
Reports on Bürokratt's beta testing for voice-based access to government services including filing taxes, renewing passports, and accessing family benefits. Describes the proactive service model including automatic child benefit notifications at birth.
View Harvard reference
e-Estonia (2022). Estonia's new virtual assistant aims to rewrite the way people interact with public services. Tallinn: e-Estonia. Available at: https://e-estonia.com/estonias-new-virtual-assistant-aims-to-rewrite-the-way-people-interact-with-public-services/ (Accessed 23 Mar 2026).
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SRC-005-EST-001_Estonias_new_virtual_assistant_aims_to_rewrite_the_way_people_interact_with_publ.html 138 KB
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