Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE) (2024) Government website / press release

ASISSSTE - Transformación Digital

ISSSTE

Ref: SRC-003-MEX-002

https://asissste.issste.gob.mx/transformaciondigital/

Accessed: 3/26/2026

Summary

Official ISSSTE page documenting the ASISSSTE digital transformation strategy. Describes the omnichannel platform delivering 21 services through portal, telephone line, chatbot (Virtual ASISSSTE), and mobile application. Details integrated clinical systems including AAMATES, unified electronic health records, electronic prescriptions, medical imaging repository, and haemodynamics services. Describes chatbot as facilitating appointment scheduling using natural language processing available 24 hours daily.

View Harvard reference

ISSSTE (n.d.) 'ASISSSTE - Transformación Digital', ISSSTE Portal. Available at: https://asissste.issste.gob.mx/transformaciondigital/ (Accessed: 26 March 2026).

Linked Cases (1)

MEX-002 MEX Full Production Deployment

ISSSTE ASISSSTE Omnichannel Digital Platform (Chatbot, Mobile App, Portal for Social Insurance Services)

Social insurance Classical ML