Comprehensive guidelines for handling the Public Grievances - Revised/Reiterated vide DARPG OM dated 23.08.2024
StaffNews (reporting on DARPG Office Memorandum)
Ref: SRC-005-IND-004
Accessed: 3/23/2026
Summary
Detailed reporting on DARPG OM dated 23 August 2024 establishing 21-day maximum resolution target (3 days for urgent cases), 30-day appeal handling by Appellate Authorities at Additional/Joint Secretary rank, prohibition on closing grievances as 'does not pertain', mandatory transfer to correct authority, and monitoring via GRAI, feedback portal, and AI-powered analytics dashboards.
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DARPG (2024) 'Comprehensive guidelines for handling the Public Grievances - Revised/Reiterated vide DARPG OM dated 23.08.2024', as reported by StaffNews, September 2024. Available at: https://www.staffnews.in/2024/09/comprehensive-guidelines-for-handling-the-public-grievances.html (Accessed: 23 March 2026).