Dr Jitendra Singh launches the Intelligent Grievance Monitoring System (IGMS) 2.0 Public Grievance portal and Automated Analysis in Tree Dashboard portal of DARPG
Government of India, Press Information Bureau
Ref: SRC-001-IND-004
Accessed: 3/23/2026
Summary
Official press release announcing the launch of IGMS 2.0 on 29 September 2023. Confirms MoU with IIT Kanpur signed 14 December 2021, average disposal time reduced from 32 days (2021) to 18 days (2023), approximately 20 lakh annual grievances, AI classification and monitoring capabilities, and availability in 22 scheduled languages plus English.
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Press Information Bureau (2023) 'Dr Jitendra Singh launches the Intelligent Grievance Monitoring System (IGMS) 2.0 Public Grievance portal and Automated Analysis in Tree Dashboard portal of DARPG', Press Release PRID 1962142, 29 September. New Delhi: Government of India. Available at: https://www.pib.gov.in/PressReleaseIframePage.aspx?PRID=1962142 (Accessed: 23 March 2026).