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(2023) Government website / press release
Helô, assistente virtual do INSS completa três anos
INSS / Government of Brazil
Ref: SRC-004-BRA-001
Accessed: 3/26/2026
Summary
Three-year milestone report confirming 66 million total interactions, nine million in 2023 alone, covering 90 topics. Confirms hybrid model with humanised chat support by INSS staff. States staff require knowledge of INSS legislation and services.
View Harvard reference
INSS (2023) 'Helô, assistente virtual do INSS completa três anos', gov.br/inss.
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SRC-004-BRA-001_Hel_assistente_virtual_do_INSS_completa_trs_anos.html 272 KB
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