ONEM (2025) Government website / press release

Découvrez comment utiliser notre chatbot Ori et discuter en direct avec un collaborateur

Office National de l'Emploi (ONEM)

Ref: SRC-001-BEL-001

https://www.onem.be/index.php/actualites/2025/07/03/decouvrez-comment-utiliser-notre-chatbot-ori-et-discuter-en-direct-avec-un-collaborateur

Accessed: 3/26/2026

Summary

ONEM official page describing Ori chatbot features: 24/7 virtual assistant availability, guided conversations with suggested topics, live agent escalation during business hours. Users must provide identifying information (name, national register/business number) for live chat. Live agents cannot make decisions online or share sensitive case information. Available in French and Dutch.

View Harvard reference

ONEM (2025). 'Découvrez comment utiliser notre chatbot Ori et discuter en direct avec un collaborateur', ONEM Actualités, 3 July. Available at: https://www.onem.be/index.php/actualites/2025/07/03/decouvrez-comment-utiliser-notre-chatbot-ori-et-discuter-en-direct-avec-un-collaborateur (Accessed 26 Mar 2026).

Linked Cases (1)

BEL-001 BEL Full Production Deployment

ONEM Ori Chatbot for Unemployment Benefits Information (Belgium)

Social insurance Hybrid