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(2023) Report (government / official)
WhatsApp Chatbot (Our Members) - NSSF Integrated Digital Report 2023
NSSF Uganda
Ref: SRC-003-UGA-003
Accessed: 10/31/2025
Summary
Official NSSF integrated digital report confirming extension of the Sanyu chatbot to the WhatsApp channel. Describes the chatbot as enabling registration, benefits tracking, provisional statement balance checks, and FAQ responses. Confirms human agent escalation for unfulfilled requests. Situated within broader FY2022/23 digital transformation initiatives including digital benefits claim application with facial recognition biometrics and KYC transformation via MTN.
View Harvard reference
National Social Security Fund (2023). WhatsApp Chatbot (Our Members) - NSSF Integrated Digital Report 2023. Kampala: NSSF Uganda. Available at: https://amm-ir-2023.azurewebsites.net/our-members.html (Accessed 31 Oct 2025).