Management Consultancies Association (2021) Other

EY with Maidstone Borough Council

MCA

Ref: SRC-006-GBR-001

https://www.mca.org.uk/consulting-case-studies/ey-with-maidstone-borough-council

Accessed: 3/24/2026

Summary

Industry award case study confirming predictive analytics and NLG capabilities, single view of customer with automated case summaries and safeguarding alerts. Reports 100 households prevented from homelessness, 40% risk reduction, 61 days admin reduction, 190%+ ROI. Implementation began following MBC 2019 strategic priority.

View Harvard reference

Management Consultancies Association (2021). EY with Maidstone Borough Council. London: MCA. Available at: https://www.mca.org.uk/consulting-case-studies/ey-with-maidstone-borough-council (Accessed 24 Mar 2026).

Linked Cases (1)

GBR-001 GBR Operational Deployment (Limited Rollout)

Homelessness Preventive Analytics ("One View") — Maidstone Borough Council

Social assistance Classical ML