Ministry of Social and Family Development (2025) Government website / press release

Ask MSF Chatbot

Government of Singapore

Ref: SRC-001-SGP-003

https://www.msf.gov.sg/askmsf

Accessed: 10/31/2025

Summary

Official MSF chatbot page. Confirms the chatbot is operational and accessible to the public. HTML source reveals VICA platform integration (webchat.vica.gov.sg domain, app-id 'msf-askmsf', app-name 'Ask MSF'). Page describes the chatbot as a virtual assistant for answering questions relating to MSF, with an embedded AskGov FAQ iframe (ask.gov.sg/msf). Chatbot interface labelled 'beta'.

View Harvard reference

Ministry of Social and Family Development (2025) Ask MSF Chatbot. Singapore: Government of Singapore. Available at: https://www.msf.gov.sg/askmsf (Accessed: 31 October 2025).

Linked Cases (1)

SGP-003 SGP Full Production Deployment

Ask MSF Chatbot (Singapore)

Social assistance Classical ML