Dataprev (2020) Government website / press release

Conheça Helô, a atendente virtual que a Dataprev desenvolveu para o INSS

Dataprev

Ref: SRC-001-BRA-001

https://www.dataprev.gov.br/conheca-helo-atendente-virtual-que-dataprev-desenvolveu-para-o-inss

Accessed: 3/26/2026

Summary

Official Dataprev announcement of Helô launch on 7 May 2020. Confirms decision tree architecture, CPF-based authentication, launch day statistics (53,595 interactions), and top five service categories. States chatbot was developed by Dataprev for the Meu INSS platform.

View Harvard reference

Dataprev (2020) 'Conheça Helô, a atendente virtual que a Dataprev desenvolveu para o INSS', dataprev.gov.br.

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Linked Cases (1)

BRA-001 BRA Full Production Deployment

INSS Helô — AI-Enabled Virtual Assistant for Social Security Services

Social insurance Hybrid