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(2024) Other
Nordic Public Sector Conversational AI Case Study
Boost.ai
Ref: SRC-003-NOR-001
Accessed: 3/26/2026
Summary
Vendor case study placing NAV's Frida chatbot within the broader context of Nordic public sector conversational AI adoption. Confirms Frida was operational before the pandemic and documents its role alongside similar implementations in other Scandinavian welfare agencies.
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Boost.ai (2024) 'Nordic Public Sector Conversational AI Case Study', Boost.ai Case Studies. Available at: https://boost.ai/case-studies/public-sector-nordics-conversational-ai-case-study/ (Accessed: 26 March 2026).