The 'Sanyu' Chatbot (Our Members) - NSSF Integrated Report 2020/21
NSSF Uganda
Ref: SRC-002-UGA-003
Accessed: 10/31/2025
Summary
Official NSSF annual integrated report section on member services. Describes Sanyu as an 'Artificial Intelligent-powered chatbot that simulates human conversation.' Reports 240,194 customer interaction transactions via chatbot, up to 75% of routine agent interactions handed off to chatbot. Details deployment on Twitter DM, Facebook Messenger, and corporate website. Describes self-service functions: registration, benefits tracking, provisional balance, FAQs, with human agent escalation.
View Harvard reference
National Social Security Fund (2021). The 'Sanyu' Chatbot (Our Members) - NSSF Integrated Report 2020/21. Kampala: NSSF Uganda. Available at: https://amm-report-2021.azurewebsites.net/our-members.php (Accessed 31 Oct 2025).