International Social Security Association (ISSA) (2020) Other

Julieta Lanteri, primer chatbot de la administración publica nacional argentina

International Social Security Association

Ref: SRC-001-ARG-002

https://www.issa.int/gp/198017

Accessed: 3/26/2026

Summary

ISSA Good Practice entry documenting the SRT's Julieta chatbot as the first chatbot implemented in Argentina's national public administration. Reports that the focus group methodology reduced the margin of error from 30% to 7% (93% accuracy), with 200 validated answers and 8,500 question formulations. In 2019, the chatbot handled over 1,000 daily inquiries from 85,000 users, generating 200,000 exchanges and 500,000 annual consultations.

View Harvard reference

ISSA (no date) 'Julieta Lanteri, primer chatbot de la administración publica nacional argentina', ISSA Good Practice gp/198017. Available at: https://www.issa.int/gp/198017 (Accessed: 26 March 2026).

Linked Cases (1)

ARG-002 ARG Full Production Deployment

SRT 'Julieta' Chatbot for Occupational Risk Inquiries

Social insurance Foundation model