Kela (Social Insurance Institution of Finland) (2025) Government website / press release

Kela's AI register and principles for the responsible use of AI

Kela

Ref: SRC-001-FIN-001

https://www.kela.fi/ai-register

Accessed: 3/24/2026

Summary

Official AI register listing all AI applications in use at Kela: chatbots (Kela-Kelpo/FPA-Folke), attachment pre-processing system, customer feedback analysis, call transcription, translation tool (Tilde), information security monitoring, Microsoft 365 Copilot, and Digiapuri AI assistant. Includes Kela's responsible AI principles updated in autumn 2025 to align with EU AI Act.

View Harvard reference

Kela (2025) 'AI register and principles for the responsible use of AI', About Kela. Helsinki: Kela. Available at: https://www.kela.fi/ai-register (Accessed: 24 March 2026).

Attached File

FILE

SRC-001-FIN-001_Kelas_AI_register_and_principles_for_the_responsible_use_of_AI.html 382 KB

Download

Linked Cases (1)

FIN-001 FIN Full Production Deployment

Kela AI-Enabled Operational Support and Document Processing Platform (Finland)

Social insurance Classical ML