Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health Intervention
NAVER CLOVA
Ref: SRC-004-KOR-003
Accessed: 3/25/2026
Summary
Technical blog summarising ACM CHI 2023 Best Paper. Details HyperCLOVA architecture, 2021 launch date, two-tiered workflow, fine-tuning and unlikelihood training techniques, developer challenges with LLM response control, social worker integration, domain customisation limitations.
View Harvard reference
NAVER CLOVA (2023) 'CLOVA CareCall Research Paper: Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health Intervention', CLOVA Tech Blog. Available at: https://clova.ai/en/tech-blog/en-clova-carecall-research-paper-understanding-the-benefits-and-challenges-of-deploying-conversational-ai-leveraging-large-language-models-for-public-health-intervention (Accessed: 25 March 2026).