Trendall, S. (2024) News article / media

EXCL: DWP and £11m supplier prep five gen AI projects 'with director general sponsorship'

PublicTechnology

Ref: SRC-001-GBR-003

https://www.publictechnology.net/2024/12/04/society-and-welfare/excl-dwp-and-11m-supplier-prep-five-gen-ai-projects-with-director-general-sponsorship/

Accessed: 3/22/2026

Summary

Reports on DWP's £10.8m IBM contract for generative AI lighthouse projects, detailing five planned gen AI projects with director-general sponsorship. Describes three pilot tools: Whitemail (document scanning for vulnerable customers), AIgent (summarising PIP evidence for decision letters), and A-cubed (advice access for work coaches).

View Harvard reference

Trendall, S. (2024) 'EXCL: DWP and £11m supplier prep five gen AI projects "with director general sponsorship"', PublicTechnology, 4 December. Available at: https://www.publictechnology.net/2024/12/04/society-and-welfare/excl-dwp-and-11m-supplier-prep-five-gen-ai-projects-with-director-general-sponsorship/ (Accessed: 22 March 2026).

Linked Cases (1)

GBR-003 GBR Pilot / Controlled Trial Phase

DWP Generative-AI Pilots

Social assistance Foundation model