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IÖB – Innovationsfördernde Öffentliche Beschaffung Government website / press release

Artificial Intelligence (AI) in der Kostenerstattung der SV

IÖB (Austrian Federal Procurement Agency innovation platform)

Ref: SRC-001-AUT-001

Accessed: 3/24/2026

Summary

Official IÖB success story page describing the KAI project. Provides key project data: EUR 2,808,120 budget, 15-month duration, IT-SV as project lead, consortium of 6 social insurance carriers. Details the 4-step AI processing pipeline (document capture, case creation, service recognition, plausibility check), the two-stage competitive procurement with 6 pre-qualified AI vendors, and expected benefits for insured persons, caseworkers, and insurance carriers. States that ongoing quantified benefits exceed ongoing costs.

View Harvard reference

IÖB – Innovationsfördernde Öffentliche Beschaffung (n.d.). Artificial Intelligence (AI) in der Kostenerstattung der SV. Vienna: IÖB. Available at: https://www.ioeb.at/erfolgreiche-projekte-detail/artificial-intelligence-ai-in-der-kostenerstattung-der-sv (Accessed: 24 March 2026).